Last update: 27 October 2025

Contents
This document sets out the terms and conditions applicable when you take part in a Distance Shopping session at the Orefici 11 store in Milan:

A. DISTANCE SHOPPING TERMS

B. PAYMENT TERMS

C. DELIVERY TERMS

D. RETURN POLICY

A. DISTANCE SHOPPING TERMS

PLEASE READ THE FOLLOWING SALES TERMS CAREFULLY BEFORE PARTICIPATING IN A DISTANCE SHOPPING SESSION AND PLACING AN ORDER THROUGH THE STORE

1. What is this document? Why is it important?

These sales terms and conditions (“Distance Shopping Terms”) govern the purchase of products that we promote and sell remotely (“Products”) from the Orefici 11 store, located at Via Orefici, 11, 20123 Milan MI, Italy (“Store”), and the shipping of these Products within Italy (collectively, this sales practice is referred to as “Distance Shopping”).
For clarity, these Distance Shopping Terms DO NOT APPLY to the purchase of VF portfolio brand products via brand e-commerce websites.

When you make a purchase via Distance Shopping from the Store, we ask you to confirm your acceptance of these Distance Shopping Terms, and if you do so, a contract is formed between you and us, subject to these Terms. Therefore, it is important that you read them carefully before placing an order for Products from the Store (“Order”).

2. Who are we?

In these Distance Shopping Terms, “VF,” “we,” and “us” refer to the seller of the Products, i.e., the VF Group entity responsible for selling to consumers from a Store in a given country, and “you” refers to you, the customer. If you have already made a purchase, you can check the entity listed on your payment receipt.

For clarity, the selling entity is VF Italia S.r.l., with registered office at Via Varesina 162, 20156 Milan (MI), Italy, VAT IT 04576340964.

3. Are product descriptions and prices always accurate?

We do our best to ensure that the information provided by the Store about Products is accurate and up-to-date. However, we cannot guarantee that Products will always be available at the time you place your Order, particularly due to technical updates or simultaneous orders from other customers.

In such cases, if a Product included in your Order is unavailable, we will partially reject the Order limited to those unavailable Products.

Additionally, the colors you see on your screen may depend on your system and computer settings, so we cannot guarantee that your device displays them correctly.

We reserve the right to modify the information about Products displayed by the Store, including prices, descriptions, and availability. However, such changes will not affect Orders for which you have already received a Shipping Confirmation email (see below).

4. How can I make a purchase via Distance Shopping from the Store?

Here are all the steps needed to make a purchase via Distance Shopping from the Store:

Step 1: Book an appointment

To purchase via the Store, you must first book an appointment by calling [INSERT PHONE NUMBER].

During the booking, you will be asked for your full name, phone number, and email address. This information will be processed by VF in accordance with the Privacy Policy available on the Orefici 11 website.
To book a Distance Shopping session and purchase via this service, you must be at least 18 years old. Once your appointment is confirmed, you also confirm that you have understood the Privacy Policy shared by the Store.

Step 2: Your appointment

You will be contacted at the scheduled appointment time by Store staff via WhatsApp, using the contact details provided in Step 1.
During the appointment, you will be able to view the Store’s Products virtually, as in a regular in-store experience.
If you wish to place an Order, you must provide your shipping address. Once submitted, you will receive an Order summary along with a secure payment link via WhatsApp.

Step 3: Pay-By-Link

By clicking the payment link, you will be redirected to a payment page managed by our provider, Adyen.

Before accessing the payment page, you will be shown a link to these Distance Shopping Terms and the Privacy Policy, which you must accept to proceed.

The payment page will contain basic Order information (such as brand, model, color, size) and the total amount due, including taxes and delivery costs.

The payment page will also include a form asking you to enter your credit card details.

Important notes:

• You must use a credit card in your name;

• The address provided will be used as the shipping address for the delivery of the Products.

We cannot accept Orders made in any way other than described above. Once the payment page is completed, submit your payment.

Store staff will only receive the payment confirmation, your shipping address, and a unique payment ID generated by the Adyen portal. No payment information will be provided to the Store.

The Store staff will then process the transaction at the register and print the receipt, which will be added to the Order and sent via email if requested.

Note: any terms printed on the back of the receipt relate exclusively to in-store purchases and do not apply to remote transactions. In case of conflict between the receipt and these Distance Shopping Terms, these Terms prevail.

The payment link expires 24 (twenty-four) hours from the time you receive it.
You must keep the receipt and send it with the Products in case of a return.

Step 4: We confirm that the Products have been shipped – contract concluded!

Once your Order has been processed, the Store will package the items, receipt, and return form in a box. We will then send you an email confirming that all, or part, of the Products are ready for shipping (“Shipping Confirmation email”).

Once you receive the Shipping Confirmation email, your Order has been definitively accepted by us, and the purchase contract between you and us is concluded concerning the Products actually shipped. This contract consists of your Order and these Distance Shopping Terms. No other terms and conditions apply.

The Shipping Confirmation email will include a link to these Distance Shopping Terms applicable at the time the purchase contract is concluded, for your future reference.

When Orders are not accepted:

We do our best to always accept Orders, but we may refuse an Order in certain cases, for example if:

• You provide incomplete, incorrect, or fraudulent information regarding your identity, age, payment details, billing information, or shipping address;

• We discover an error regarding the ordered Products, such as price or displayed description;

• The ordered Products are unfortunately out of stock or no longer available;

• You used an expired payment link;

• We have reasonable grounds to believe you intend to resell the Products.

If we cannot accept your Order, we will contact you as soon as possible. If we cannot accept your Order because the Products are no longer available or due to an error in price and/or other information, we will refund any amount already charged for those Products.

5. When will the Products be delivered? Can I track the shipment?

Details are provided in Section C – Delivery Terms, below.
You can track the shipment of your Products by clicking the “Track My Order” link in the Shipping Confirmation email. Note that this link will redirect you to the carrier’s website, which is not managed by us.

6. I want to return a Product purchased from the Store. What should I do?

We hope you are satisfied with your purchase from our Brands; however, we understand if you wish to return one or more Products. You can return Products if you are not satisfied or simply change your mind within 30 days of receipt (right of withdrawal).

Additionally, you can return defective products within 2 years or for the longer period provided by local law (legal warranty for consumer goods).

During this period, you only need to demonstrate the existence of the Product defect. Once we receive the return, we will inspect the defective Product(s) to confirm that the return falls within the legal warranty, and in such case, we will fully refund the purchase price of the Product, including return shipping costs, using the same payment method used for the purchase.

In both cases, you are entitled to a refund. All details, conditions, and instructions on how to make a return are provided in Section D – Return Terms, below.

7. Who can I contact if I have issues with a purchase or Product, or if I want to make a complaint? Does VF provide after-sales support?

If you encounter problems or want to make a complaint about a Product or purchase made via the Store, or if you simply need after-sales support, you can contact or visit the Store.

8. What is VF’s liability if something goes wrong with a purchase or Product?

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Distance Shopping Terms, we are liable for losses or damages you incur that are a foreseeable consequence of our breach of contract or negligence, but we are not liable for unforeseeable losses or damages. A loss or damage is foreseeable if it is obvious that it may occur or if, at the time the contract is concluded, both we and you knew it could happen, for example if discussed during the sales process.

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our gross negligence or that of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for violation of your legal rights regarding the products, including the right to receive products that are: as described, correspond to the information we provided and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; provided with reasonable skill and care and, if installed by us, properly installed; and for defective products under applicable consumer protection law.

We are not liable for commercial losses. We provide products for domestic and private use only. If you use the products for commercial, business, or resale purposes, we have no liability for loss of profit, loss of business, business interruption, or loss of business opportunities.

Please note that we cannot be held liable for delays or failure to perform our obligations under these Terms if such delays or failures are caused by circumstances beyond our reasonable control, including natural disasters, wars or civil unrest, strikes, government actions, epidemics, pandemics, supplier failures, incorrect information provided by you, or failure to pay. We will inform you of such unforeseen events as soon as possible and will do our best to minimize the impact. If such disruption lasts more than 2 weeks, you will have the right to cancel the Order and obtain a refund.

Nothing in these Distance Shopping Terms affects your legal rights as a consumer, such as the right of withdrawal or rights related to defective products.

9. Are my personal data collected and processed by the Store or during my purchase? Why? How?

These sales terms and conditions are governed in all respects by Italian law, without regard to conflict of law rules, including, for example, local provisions implementing Directive 2011/83/EU on consumer rights. The competent courts of that country will have exclusive jurisdiction over any dispute arising from a purchase made on this Site or regarding any Product, subject to the non-derogable rights of applicable law to initiate legal proceedings in the consumer’s place of residence or habitual domicile.

B. PAYMENT TERMS

We accept the following payment methods exclusively with credit or debit cards in your name for purchases via Distance Shopping:

• VISA

• MASTERCARD

• MAESTRO

• China Union Pay

• Diners Club

• Discover

• JCB

Your Products will be provided after payment has been authorized. If we cannot process the payment and are unable to do so within 1 hour of creating the payment link, your Order will be canceled.

Payment by credit/debit card

If you pay by credit or debit card, you must provide the card details at the time of the Order.
We reserve the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.

All credit and debit card transactions in the Distance Shopping process are processed by Adyen, a secure online gateway responsible for automated storage and management, in a secure environment, of your payment information.

Other payment methods

Typically, we collect payment for an Order at the time of Product shipping confirmation. However, if you choose one of our alternative payment methods (APM) that requires advance payment, we will collect payment upon Order confirmation.

In exceptional cases where the ordered Products are unavailable and you have already paid via an APM, you will be immediately informed, and we will refund the full amount. APMs include ApplePay [●].

Payment must be made in the currency indicated on your Order before shipping.
Your Products will be provided after payment has been authorized.

C. DELIVERY TERMS

Delivery costs are included in the total price communicated for your Order in Step 3 of Section 4 above.

We will deliver to the billing/shipping address you provided on the payment page using a reliable courier.

All items will be delivered within [3–5 business days] from the Shipping Confirmation email.

Shipment tracking

You can track your Products by clicking the “Track My Order” link in the Shipping Confirmation email. Note that this link will redirect you to the carrier’s website, which is not managed by us.

Important notes:

Our goal is to deliver within the times indicated above; however, delivery dates are not guaranteed as shipments are handled by third parties and subject to local courier holidays.

We cannot change the delivery address on Orders after completing the payment process and final payment submission.

Ownership and risk of loss of the Products pass to you when you take possession of the Products.

D. RETURN POLICY

If you are not completely satisfied for any reason with the Products received, or simply change your mind, we will gladly accept your return within 30 (thirty) calendar days from the date of Product delivery.

Products must be handled and stored with care and returned in their original condition and packaging, with all original labels and tags attached.
If you wish to exchange Products for a different size or color, return the items and place a new order.

In the case of a return under the right of withdrawal, or for defective Products, you will be fully refunded, including shipping costs incurred for the return.

HOW TO MAKE A RETURN

If you wish to return Products, you can either bring them to the Store or ship them to the Store following the procedure below.

1 – COMPLETE THE RETURN FORM

Fill out the return form provided in the package for the items you wish to return.

Alternatively, you may create your own return form based on the EU Consumer Rights Directive 2011/83 standard withdrawal form, as follows:

I/We […] hereby give notice that I/we withdraw from my/our […] contract for the sale of the following goods […] / for the supply of the following service [],
Ordered on [] / received on [],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if notified on paper),
Date
[] Delete as appropriate

2 – PACKAGE THE RETURN AND INCLUDE THE RECEIPT

Package the items you wish to return along with:

• The return form

• The purchase receipt

• (Only in case of defective Products) the receipt for costs incurred to book the return shipment

We encourage you to reuse the envelope or box you received.

3 – DELIVER THE PRODUCTS TO THE COURIER OR STORE

Deliver the Products to a courier of your choice or bring them to the Store during opening hours.
If you wish to make an additional return, contact the Store and they will send additional forms/instructions.

4 – RETURN CONFIRMATION AND REFUND

Once we receive the return, we will check the condition of the returned Products and that we have received all elements necessary to process the return and refund as specified above.
If the checks are positive, your return will be refunded by Adyen, our payment provider, to the same payment method used for the purchase. The refund will include:

• The amount originally paid for the purchase of the Products;

• (Only in case of defective Products) also the costs incurred to book the return shipment.

These checks may take up to 2–3 business days after the Products are received from the courier.
We will send you an email confirming that the refund has been processed.
It may then take up to 14 days for the money to appear in your account.

CONTACT US

If you have any questions or need assistance, contact the Store.