1. Contact Customer Service

Send an email to O11 Customer Care at O11Returns@vfc.com

Please include:

• A copy of your purchase receipt

• A list of the item(s) you wish to return

2. Receive Your Return Label

Once your request has been approved, Customer Care will send you a prepaid UPS return shipping label by email.

3. Prepare Your Package

• Securely pack the item(s) in a box

• Attach the prepaid UPS shipping label provided

4. Ship Your Return

Drop off your package at the UPS collection point most convenient for you.

5. Refund Processing

Your refund will be processed once the returned item(s) have been received and inspected at our Distribution Centre.

You will receive a notification once your refund has been completed.

Additional Information

• Return shipping is free of charge when using the UPS label provided.

• Refund processing times may vary depending on your payment method.

• Please keep your UPS tracking number until the refund process has been completed.

If you are not completely satisfied with your product(s), you may return them within 30 days of the purchase date, provided that they are in their original condition, unworn, unwashed, with the original tags attached, and accompanied by proof of purchase.

This Return Policy applies to purchases made at our O11 store located at Copenhagen Airport and is valid for both Danish and international travellers.

Please note that returns can only be processed within Denmark.

Regardless of your nationality or country of residence, we can only accept a return if the collection address provided for the return shipment is located in Denmark.

To Request a Return

1. Contact our Customer Service team and provide a copy of your purchase receipt.

2. You will receive a return shipping label to print and attach to your package, together with instructions on how to provide your preferred collection address in Denmark.

Only collection addresses located within Denmark are eligible.

We will issue a full refund for the amount paid for the product(s) in one of the following forms:

• Gift Card

• Refund to the original method of payment

Refunds to the original method of payment can only be made upon presentation of proof of purchase and must be issued to the same payment method used for the original transaction.

In addition to the above, we recognise a statutory 2-year warranty for product defects.

A product is considered defective if it is received damaged or if a manufacturing or material defect arises within two years (or a longer period where required by local law) from the date of purchase.

Please note that products damaged through normal wear and tear are not considered defective.